Many managers and supervisors across the country have never received training in developing communication skills. They often believe, incorrectly, that bullying employees is the only way to get them to perform. If these managers and supervisors were trained properly on effective communication, incidents of bullying and harassment in the workplace will go down drastically.
A manager or a supervisor needs to be able to communicate effectively with each and every employee within his or her group. And the same communication approach does not typically work for all employees. That is the most important thing to understand.
Employees have different personalities and come from different social, emotional or educational backgrounds. That is why it makes sense that one communication approach may not work for all employees.
Managers and supervisors who are well trained know that employees get motivated for a wide variety of reasons. Some get motivated because of financial benefits, some get motivated because of a respectable position, some get motivated because of an exciting project, some get motivated because of career opportunities, while some others may be motivated simply because of the kind of work they do. A well trained manager can then customize his/her interactions with the various employees to keep them all motivated in the workplace.
Of course, there are always some managers and supervisors who are not trainable – they will always know only one way to manage people – and that is what causes the issues in the workplace.