It is important for all companies (big or small) to have an established process to deal with complaints from employees about bullying and harassment in the workplace. The process does not need to be elaborate, it just needs to be followed.
Having an established process makes it clear to everyone that the company takes this seriously. The process basically needs to include steps that will be taken if there is a complaint of bullying and harassment in the workplace. Some larger companies may have elaborate processes and procedures, but for smaller companies what is needed is just a set of steps describing what will be done if there is a complaint. The process would likely include steps such as documenting the complaint, interviewing the person who made the complaint, doing an appropriate investigation, preparing a closing summary with an action plan.
However, having a process is just the first step. Many companies do have a process, but they do not follow it sincerely. Following the process sincerely is the best way to ensure that the work environment will remain positive and rewarding. At times it may be difficult to come up with a definite conclusion, but if everyone knows that these steps will be followed, this will have a positive impact.
Employees need to feel that the company cares about everyone’s safety and wellbeing, and having an established process (and following it appropriately) is an excellent way to let employees know that the company is focused on maintaining a positive environment.