May 28, 2020

No organizations should be allowed to ignore complaints of workplace bullying by any employees. Each and every complaint must be investigated thoroughly and an appropriate plan of action must be implemented.

It is extremely important for an organization to maintain a serious approach when dealing with bullying or harassment in the workplace. A company needs to make it clear to all its employees that workplace bullying and/or harassment will not be tolerated. And then, it needs to set up a written and published policy about how complaints of this nature will be handled. This policy should specify how each and every complaint will be investigated and how the results of the investigation will be communicated and acted upon.

For example, if an employee puts in a complaint of bullying/harassment in the workplace, it will then be very important for the company to conduct a thorough investigation, as per the company policy, and then communicate and take appropriate actions. It might turn out that the complaint was simply a misunderstanding – but even then it is important for the company to maintain appropriate records and communicate with the individuals concerned. In case it turns out to be a valid complaint, then an action plan needs to be established and communicated to the appropriate individuals. The resulting plans may include various levels of actions such as improved communication plans, better training, reassignment of individuals, etc, or even disciplinary actions if appropriate.

The bottom line is that if a company (small or large) has a well-established process and follows through appropriately, then it will likely have a satisfied set of employees and consequently better overall performance.


© 2017 - Sumi Mukherjee
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